Funding Route Privacy Policy

Funding Route is an enquiry and introduction service for property-backed and business funding enquiries. This privacy policy explains how Funding Route collects, uses and shares information submitted through this website.

For questions about this policy or how your information is handled, contact Funding Route at privacy@fundingroute.co.uk.

This policy covers personal information you provide when you use fundingroute.co.uk, submit an enquiry, use the calculator, contact Funding Route, or interact with admin invitation and login features.

If you are introduced to a finance specialist, broker, lender or professional partner, they may provide their own privacy information and handle your data under their own responsibilities.

Funding Route may collect information that helps understand and respond to your enquiry, including:

• Your name, email address, phone number, company name and message.
• Your selected funding route, such as auction purchase, buy before selling, bridge refinance, development funding or commercial property funding.
• Funding amount, property or security value, expected loan term, urgency, occupancy, purpose and relevant timing details.
• Calculator estimates, including funding amount, property or security value, term, interest preference and estimated figures.
• Technical information needed to operate the website securely, such as basic server logs and security events.
• Admin account information where an authorised user logs in to manage Funding Route enquiries.

Most information is collected directly from you when you complete a form, open an enquiry, use the calculator, request contact, accept an admin invitation or send information to Funding Route.

Some technical information may be collected automatically by hosting, email delivery, security and storage systems used to run the website.

Funding Route uses information for practical enquiry handling and website operation, including to:

• Respond to your enquiry and contact you about the details you submitted.
• Understand the broad funding situation before any specialist discussion.
• Route an enquiry to a finance specialist, broker, lender or professional partner where appropriate.
• Keep admin records of enquiries, user access, invitations and lead status.
• Operate, secure, maintain and improve the website.
• Comply with legal, regulatory, accounting or dispute-handling obligations where they apply.

Funding Route normally relies on consent where you ask to be contacted or agree that your enquiry may be routed to a finance specialist. Funding Route may also rely on legitimate interests to respond to enquiries, keep business records, secure the website and manage admin access.

In some situations, information may be kept or used to comply with legal obligations or to establish, exercise or defend legal rights.

Funding Route does not sell enquiry data. Relevant enquiry details may be shared only where it is appropriate for the enquiry or needed to run the service.

• Finance specialists, brokers, lenders or professional partners who may be able to discuss potentially suitable options.
• Hosting, database, email, security and technology providers used to operate the website.
• Professional advisers, regulators, law enforcement bodies or courts where required by law or needed to protect legal rights.

Funding Route does not run a credit check from the website enquiry itself. The website enquiry is used to collect initial information and route the request where appropriate.

A finance specialist, broker or lender may later ask for further information, documents, permissions or checks. Those checks should be explained by that specialist, broker or lender under their own privacy notices and terms.

Funding Route may use essential cookies or similar technologies needed for website security, admin sessions and normal site operation.

If you start an enquiry, the website may temporarily save non-contact draft details in session storage in your current browser tab. This is designed to help if you refresh the page. Draft information is not permanent, expires after 4 hours and does not store your contact details or consent.

Funding Route keeps information only for as long as it is reasonably needed for the purpose it was collected. Enquiry records may be retained for up to 6 years where needed for business records, complaint handling, accounting, legal or regulatory reasons.

If information is no longer needed, Funding Route will delete it, anonymise it or keep only what is required for a lawful reason.

Funding Route uses technical and organisational measures designed to protect personal information, including secure hosting, controlled admin access, password hashing, session controls and limited access to enquiry records.

No website or email system can be guaranteed to be completely secure, so you should avoid submitting highly sensitive information unless it has been requested through an appropriate secure route.

Depending on the circumstances, you may have rights to access, correct, delete, restrict or object to the use of your personal information. You may also have the right to data portability and the right to withdraw consent where consent is the basis for processing.

To make a request, contact privacy@fundingroute.co.uk. Funding Route may need to verify your identity before acting on a request.

If you are unhappy with how Funding Route handles your information, please contact Funding Route first so the issue can be reviewed.

You also have the right to complain to the Information Commissioner's Office, the UK data protection regulator, at ico.org.uk/make-a-complaint.